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Mike Hemmert

Watermark Served Their Last Meal Tonight

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Small Business Spotlight: This Guy’s Coffee

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This Guy’s Coffee actually started as SAXBY’S COFFEE in 2006 as a franchise which was owned by Kurt & Kerri Ritter. The parent company elected to rebrand their five stores in outlying markets and concentrate on college locations. They allowed their franchisees to change their business name, purchase rights, etc.
Hence, This Guy’s Coffee was born. In 2006, they were ahead of the curve already by OPENING with a Drive-Thru (D/T)
Owners Hannah & Lauren report that their D/T Sales are 75% of their total Sales~ MAJOR WOOW factor!
It continues to resonate in the business community what D/T’s do for their customers and D/T’s have gained momentum since COVID.
Lauren & Hannah both started at entry level positions as Barista’s. Lauren purchased a percentage of the Business from the Ritters when they opened This Guy’s. Hannah started in 2019 as a senior in HS. She continued working for This Guy’s as she earned her Undergraduate degree from UC in Interdisciplinary Studies.

She was longing to be an Entrepreneur and approached Lauren about buying into the Business and Lauren said “let’s do it.” That happened in 2022. Lauren remarked “now we can keep Hannah here forever.” These two ladies also have some great things happening in their personal lives. Lauren and her husband are expecting their first child and Hannah was recently engaged!!

There is a culture in this Business and it has been like that since the beginning when the Ritter’s owned it according to Lauren. Staff is trained to take outstanding care of customers, lots of smiles, efficiency and working together as a Team AND having FUN!
It was VERY clear to me in 3 visits and after 53 years in the Food Business that they in fact were -delivering the difference-
Some of the things they do to differentiate themselves from their competition:
All pastries are baked from SCRATCH. Yes, no frozen and thaw items here. In fact, Lauren’s Mom (Carole) is one of the 2 Bakers. Sasha, Lauren’s sister in law is the second Baker.

Lauren, Carole (Lauren’s Mom) and Baker along with Hannah

 

On one of my visits, I saw a tray of cherry/ chocolate Scones sitting close to the coffee brewer and they were not in the case yet. Yep, I asked and they were warm. I had to buy one. Major Yumminess!!
So, I do not know of anyone in the coffee/ quick service market that scratch bakes until I met these 2 ladies.
They occupy 1,300 square feet with 22 seats and their landlord-Cindy Pacetti who owns Springboro Pharmacy at the other end of the Center recently added a 20 seat outdoor patio in 2021 that benefits both This Guy’s and Roma’s Pizza next door.
Both ladies are appreciative of Cindy and her efforts to maintain the property and help them grow their Business!! Hearing of this Lessee/ Lesser relationship resonated so positively that I walked down to meet Cindy and tell her what the ladies had expressed. Cindy has operated her Pharmacy for 24 years.
In conclusion, I was very impressed with this long standing Springboro Business and wish them continued Success! Lauren & Hannah, I will be back soon for a warm scone and your dark roast coffee!