service

Okay, so 95 out of 100 articles we feature locally owned eateries.  Also, very rarely will we publish a negative slant in our stories on the Food Adventures Blog.  Today, however, we have taken notice of a situation, that has caused the Big Ragu some frustration.

In  the land of fast food, there was a fave that set itself apart.  But now it seems after a slow slide over the past 10 years, this old standby, is now a new spot of pitfalls and disappointments.  Has anyone else notice this change or is it us?

So we ask ….

What has happened to Taco Bell ?

Back in the 80’s and the 90’s the successful chain was using the 59, 79 and 99 cent menus to the delight of fans.  There was the “Yoquero Taco Bell” Bell Dog, and the “Run for the border” campaign highlighting the late hours.  There was decent food and decent service late into the night, sometimes 4am !

They changed the burrito wrapper for the better, making it thicker and less breakable.  They came up with new menu ideas, maybe this is where the downfall started.  Maybe they offer too many menu items to crank things out like they used to….

Don’t get us wrong, Taco Bell still shows some magic.  The Big Ragu still absolutely loves the Mexican Pizza (although they stopped adding black olives on top), and we love the Nacho Bell Grande.  We applaud them for bringing back the nacho cheese fries.  But there are lot of changes that we have noticed locally over the past 10 years.  Is it just us?  Do other fast foodies in Dayton notice this around town?

— Smaller fillings:  Have you noticed they don’t stuff a taco or a burrito like they used to?  Every once in a while you will get an employee in the back that will be making some nice sized burritos and tacos, but for the most part they are partially stuffed and lots of times weighed.

— Slower Drive Thru Service: They used to be great on this, but now we have noticed you can watch an episode of The Big Bang Theory while waiting on your drive thru order.

— Poor Service:  No friendly greet, no thank you’s and lots of times

the order is wrong. But the worst. and we mean ABSOLUTE WORST thing they do is close 15 minutes early and the employees hide inside and won’t come to the window because they know they are in the wrong.  They also close much earlier now than they have in years past, especially during winter months.

Is it just us, or have you noticed the change as well??  And if you ask for hot sauce they now give you 2 packets.  If you ask for 8 sauces they will give you 4.  We don’t know when this started but it seems they purposely short us now on sauces.

Yeah we know, we took a weekly article to write about a chain.  Some of you may care, some may not, we just felt it worth mentioning since we think the decline is noticeable.

Suggestion:

One thing we suggest they do is bring back a simple menu item – BRING BACK THE BELLBEEFER.. This was Taco Bell’s version of a burger.  It was pretty much a sloppy joe with taco meat on a bun.  No frills, easy and quick to serve.

 

WE ASKED LOCAL EMPLOYEES:

Since this isn’t our first rodeo at the drive thru window – over the past 5 years, we have asked the employees at the window what the problem has been. Of the various local Taco Bells they all say the same thing. “We are greatly understaffed and it is hard to find good workers.”  

It sounds like they are short on workers, but trying to address the problem with no success do to the work force,

At any rate, until they fix it , we will be in that long drive thru line on occasion for a Mexican Pizza or Nacho Bell Grande.

But we are in line there much less these days.. cutting our visits by about 75%.  Until then, here is hoping they make a change in size of servings, customer service, and drive thru times.  Is it too much to ask for that and some hot sauce?

PLEASE COMMENT BELOW AND TELL US WHAT YOU THINK….

Food Adventures is a local food blog with a weekly article here on Dayton Most Metro.  We also have a great presence on Facebook.